Refund and Returns Policy

Here, customer satisfaction is our top priority. If you encounter any issues with your purchase, we are committed to making things right. Please read our Refund and Returns Policy below for details on how to proceed.

Eligibility for Returns

You may return eligible items within 14 days of receiving your order. To qualify, products must be unused, unopened, and in their original packaging. For health and safety reasons, items that have been opened or tampered with cannot be returned.

How to Request a Return

  1. Contact Us
    Please email our support team at support@vusevapepods.com with your order number, details about the item you wish to return, and the reason for your request.
  2. Receive Instructions
    Our team will review your request and provide instructions on how to send your item back. Please do not return any products until you have received authorization and the correct return address.
  3. Ship the Item
    Pack your item securely and send it to the provided address. Customers are responsible for return shipping costs unless the item received was incorrect or defective.

Refunds

Once we receive your return and inspect the condition of the item, we will notify you regarding the approval of your refund. Approved refunds will be processed promptly, and a credit will be applied to your original method of payment. Refund processing times may vary depending on your payment provider.

Exchanges

If you received a faulty or incorrect item, please contact us within 48 hours of delivery. We will arrange an exchange or replacement at no additional cost to you.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Opened e-liquids or vape pods
  • Products not in their original packaging
  • Items purchased as final sale or gifted
  • Any item returned more than 14 days after delivery

Damaged or Defective Products

If your order arrives damaged or you encounter a defect, please contact us immediately with photos of the affected product and packaging. We will provide a solution as quickly as possible.

Contact Us

For any questions regarding refunds, returns, or exchanges, please reach out to our customer care team at support@vusevapepods.com.